No outstanding issues have been observed or reported in the last two hours, so we're closing this incident. We will use the information gathered to better prepare for a future app server upgrade (not currently scheduled). Thank you for your patience.
Posted Feb 05, 2025 - 11:41 CST
Monitoring
The rollback is complete and affected systems are returning to normal status. We're validating that everything is working as expected.
Posted Feb 05, 2025 - 09:46 CST
Update
We will be performing a rollback of the app server upgrade. There may be intermittent outages during this period.
Posted Feb 05, 2025 - 09:26 CST
Investigating
We are currently investigating and affecting repairs to parts of the donation processing stack after a recent app server upgrade. Current known outages include DonorFlow Search Match, Dashboards, and RecurringEngine reporting. Donation forms themselves are unaffected at this time.
If you are experiencing an outage that is possibly related but not listed above, please contact ITS.
We will provide updates as the situation evolves. Thank you for your patience.
Posted Feb 05, 2025 - 08:07 CST
This incident affected: Apps (Donation Processing).